At Opure, your satisfaction with our Pakistani herbal products is our top priority. We stand behind the quality and effectiveness of our products, and we want you to feel confident and happy with your purchase.

Return Policy:

  • Eligibility Window: Products can be returned within 30 days of the purchase date for a full refund or exchange, provided they are unused, in their original packaging, and in the same condition that you received them.
  • How to Return: To initiate a return, please contact our customer service team via our official email or phone number. Provide your order number, the item(s) you wish to return, and the reason for the return. Our team will guide you through the return process and provide you with a return shipping label.
  • Processing Returns: Once we receive and inspect the returned item(s), we will notify you of the approval or rejection of your refund. Approved refunds will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

Refund Policy:

  • Damaged or Incorrect Items: If you receive a damaged item or an item that is not what you ordered, please contact us immediately. We will arrange for a replacement to be sent to you free of charge and cover the return shipping costs for the incorrect or damaged item.
  • Lost or Missing Refunds: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at support@opure.pk.

Please note: Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

Thank you for choosing Opure for your natural wellness needs. We appreciate your support and are here to ensure that your experience with our products is positive and beneficial.

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