Return And Refund

Thank you for shopping with Opure Pakistan! We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, please review our Return and Refund Policy below.

1. Return Policy

  • Eligibility for Returns:
    You may return most items within 30 days of receiving your order. To be eligible for a return, items must be unused, unopened, and in their original packaging.
  • Non-Returnable Items:
    Certain items, such as opened skincare products, personalized items, or items marked as non-returnable, cannot be returned.

2. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Us:
    Email our customer service team at support@opure.pk with your order number and details about the item you wish to return.
  2. Return Authorization:
    Once your request is reviewed, you will receive a return authorization email with further instructions on how to proceed.
  3. Package Your Return:
    Carefully package the item you wish to return, including all original tags and packaging.
  4. Ship Your Return:
    Send the package to the address provided in your return authorization email. You will be responsible for return shipping costs unless the return is due to a defective product or an error on our part.

3. Refund Policy

  • Processing Time:
    Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. Refunds will be processed within 7-10 business days after approval.
  • Refund Method:
    Refunds will be issued to the original payment method used during the purchase. Please note that the time it takes for the refund to reflect in your account may vary based on your bank or payment provider.

4. Exchanges

If you would like to exchange an item for a different size or color, please contact us to initiate the process. The same conditions apply as with returns.

5. Contact Us

If you have any questions or concerns regarding our Return and Refund Policy, please feel free to reach out to our customer service team:

  • Email: support@opure.pk
  • Phone: +92 03002052853
  • Business Hours: Monday - Friday, 9 AM - 5 PM (PKT)

Thank you for choosing Opure Pakistan! We appreciate your business and are here to ensure your satisfaction.