FAQs

Welcome to the Opure Pakistan Help Center! We are here to assist you with any questions or concerns about our products, orders, and policies. Below, you'll find answers to common queries and useful resources to enhance your shopping experience.

1. Ordering & Payment FAQs

How do I place an order?
To place an order, simply browse our products, add your selections to the cart, and proceed to checkout. Follow the instructions to enter your shipping and payment details.

What payment methods do you accept?
We accept major credit cards, bank transfers, and other secure payment options available in Pakistan, including COD (Cash on Delivery).

Can I modify or cancel my order after placing it?
If you need to make changes to your order, please contact our customer service team immediately. While we process orders quickly, we'll do our best to accommodate modifications if the order hasn't been shipped yet.

2. Shipping & Delivery FAQs

What are your shipping options?
We offer standard and express shipping across Pakistan. Shipping costs and estimated delivery times are calculated at checkout based on your location.

How can I track my order?
Once your order is dispatched, you will receive a shipping confirmation email with a tracking number. Use this number to track your order on our website or the courier’s tracking page.

Do you offer international shipping?
Currently, we ship within Pakistan. Please check back in the future for updates on international shipping availability.

3. Returns & Refunds FAQs

What is your return policy?
We offer a 30-day return policy on most items. If you're not satisfied with your purchase, you can return it for a refund or exchange. Please visit our Returns Policy page for more details.

How do I initiate a return?
To start a return, please contact our customer service team with your order number and details of the issue. They will guide you through the return process.

When will I receive my refund?
Refunds are processed within 7-10 business days after we receive and inspect the returned item. You will be notified once your refund has been processed.

4. Product Information & Support FAQs

Are your products safe for sensitive skin?
Yes, our products are made with natural, organic ingredients that are gentle and suitable for sensitive skin. However, we recommend performing a patch test before using any new product.

Are your products cruelty-free?
Yes, all Opure Pakistan products are cruelty-free. We do not test on animals at any stage of production.

What if I have an allergic reaction to a product?
If you experience an allergic reaction, stop using the product immediately and consult with a healthcare professional. Please contact us, and we will help resolve the issue.

5. Contact Us

Need further assistance?
If you have any questions or require support, feel free to reach out to our customer service team:

  • Email: support@opure.pk
  • Phone: +92 0-111-143-311
  • Hours: Monday - Friday, 9 AM - 5 PM (PKT)

6. Other Resources

We are here to ensure your experience with Opure Pakistan is seamless and enjoyable!