Refund policy

At Opure.pk, customer satisfaction is our priority. If you are not fully satisfied with your purchase, we are here to help.

Return Eligibility

You may request a return within 7 days of receiving your order. Products must be unused, sealed, and in their original packaging.

Refund Process

Once we receive and inspect the returned product, we will notify you of the approval status. Approved refunds will be processed within 5–7 business days.

Non-Returnable Items

Opened, damaged, or used products may not qualify for return due to hygiene and safety standards.

To initiate a return, please contact our support team before sending any product back.

Customer Support

At Opure, we are committed to providing excellent customer service and making your shopping experience smooth and reliable. If you have any questions about our products, orders, shipping, or payments, our support team is always ready to assist you.
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Support Channels

You can reach our support team through the following channels:

Our team responds to all inquiries as quickly as possible.
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Working Hours

Monday – Saturday: 10:00 AM – 7:00 PM
Sunday: Closed
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Time Zone

All support hours follow Pakistan Standard Time (PKT).
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Warehouse Address

Plot #23, Commercial Area, Nazimabad Number 4, Karachi, Pakistan
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If you contact us outside working hours, please leave a message or email us, and our team will get back to you on the next working day.